AI Receptionist
AI Receptionist — Phone & Chat Agents for Australian Businesses
Never miss another lead. Our custom-built AI phone and chat receptionists answer calls 24/7, qualify enquiries, book appointments, and integrate with the tools you already use — in a real Australian voice that sounds like a person, not a robot.
Book a Free Discovery CallStop losing customers to missed calls
Australian small businesses miss an estimated 8 calls a day — and most of those callers never call back. A full-time receptionist costs around $75,000 a year fully loaded. An offshore call centre charges $7–$15 per call with hidden setup fees. Our AI Receptionist handles unlimited calls and chats 24 hours a day, integrates with your booking system, and pays for itself within weeks.
Whether you run a dental clinic, a trades business, a real estate office, an allied health practice, or any service-based business that takes phone calls and website enquiries, an AI Receptionist captures the leads you're currently losing — and frees your team to focus on the work that matters.
Formats
Two formats. One consistent brand voice.
AI Voice Receptionist
Answers your phone number 24/7 in a natural Australian voice. Handles bookings, FAQs, lead qualification, after-hours messages, and transfers complex calls to a real person when needed. Built on Retell AI with industry-best sub-700ms response times — callers can't tell they're not speaking to a person.
AI Chat Receptionist
A smart chat widget on your website that engages visitors instantly. Answers product and service questions, captures leads, books appointments, and routes enquiries to your team via email, SMS, or your CRM. Custom-trained on your business, your services, your tone.
Voice + Chat Combo
For businesses that take enquiries through both channels. One unified brand voice, one trained knowledge base, one source of truth across phone and web.
Process
How we build your AI Receptionist
Every build is custom-scoped to your business — no off-the-shelf templates. The process takes 3-4 weeks from contract to go-live.
Step 1 — Scoping
We listen to your existing call recordings, map your top 10 caller intents, and define exactly what your AI should handle and when it should escalate to a human.
Step 2 — Knowledge base & persona
We build the agent's brain (services, hours, pricing rules, FAQs, escalation triggers) and define its persona — voice, tone, opening line, and Australian accent.
Step 3 — Integration
We wire your AI into your booking system, CRM, and communication tools. Cliniko, Halaxy, ServiceM8, HubSpot, Calendly, Google Calendar — whatever you already use.
Step 4 — Test marathon
We run 30+ test calls covering happy paths, edge cases, and adversarial scenarios. Nothing goes live until your AI handles 90%+ of test calls correctly.
Step 5 — Soft launch
We forward 20% of your calls to the AI first, review every transcript, tune, then ramp up to 100% over 5 business days. No cold cutover.
Step 6 — Handover
Full training for your team, complete documentation, and ongoing tuning under our monthly Care plan.
Pricing
Transparent fixed-price packages
We don't bill by the hour. Every package is fixed-price with monthly support included — no surprise invoices.
AI Chat Widget
$190/month
2-week delivery
Custom chat agent for your website. Lead capture, booking integration, brand-aligned tone.
AI Voice Receptionist
$390/month
3-4 week delivery
Custom Australian-voiced phone agent. Up to 500 minutes/month included. 24/7 coverage.
Voice + Chat Combo
$590/month
3-4 week delivery
Both channels, unified brand voice, 800 minutes/month included. Our most popular package.
Multi-Location / Enterprise
$890/month
5-6 week delivery
Multi-location routing, multiple integrations, custom call flows, multilingual options.
All prices include GST. Setup work may be eligible for the Australian R&D Tax Incentive — a 43.5% refundable offset for AU companies under $20M turnover. We provide the documentation your accountant needs.
Why Ozis Digital
Why Australian businesses choose Ozis Digital
Australian voices, not American ones.
Every agent uses an authentic Australian accent. Off-the-shelf platforms get this wrong — we don't.
Fully compliant from day one.
Recording disclosure, AI disclosure, all required by Australian Consumer Law and the Telecommunications Act. We build compliance into every flow.
No vendor lock-in.
You own your data, your call transcripts, and your knowledge base.
Live in 3-4 weeks.
Not months. Not endless meetings. A fixed timeline with a working AI at the end.
Real escalation rules.
The AI knows when to hand off to a human. Angry callers, complex queries, emotional moments — all escalate immediately.
We pair beautifully with our Smart Websites & Apps and Automation & Workflow services for end-to-end customer capture. Not sure where to start? Begin with a free AI Consultation.
See if an AI Receptionist fits your business — Book a Free Discovery CallFAQ
Frequently asked questions
Yes — Australian Consumer Law requires AI disclosure, and we build it into every opening line. In our experience, callers prefer a smart AI to voicemail or a missed call. Modern voice AI sounds natural enough that most callers complete their entire interaction without commenting on it.
Yes — but only because we deliberately test with Australian voices during the build. Off-the-shelf platforms fail here because they're trained mostly on US English. Every Ozis Digital build is tested with real Australian callers before launch.
We build escalation rules into every flow. When a caller asks something complex, becomes emotional, or asks for a human, the AI immediately warm-transfers with full context already captured. The AI handles the routine; humans handle the nuanced.
3-4 weeks from contract for a standard build. Chat widgets are faster (2 weeks). Multi-location enterprise builds take 5-6 weeks.
Three layers of protection: Retell handles millions of calls a month with 99.9%+ uptime, every call has a fallback rule that forwards to your mobile or voicemail if the AI fails, and you get real-time dashboards and SMS alerts.
Almost certainly yes. Cliniko, Halaxy, ServiceM8, Calendly, Cal.com, Google Calendar, HubSpot, Pipedrive, GoHighLevel, Salesforce — all supported. If yours isn't on the list, we'll confirm before quoting.
Stop missing calls. Start capturing leads.
A free 30-minute discovery call is the fastest way to see if an AI Receptionist makes sense for your business. We'll review your current call situation, calculate what you're losing to missed calls, and show you exactly what we'd build.
Book Your Free Discovery Call